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What is iGap?
iGap has been published in 2015 as the first and only open-source messenger in Iran and Middle-East. It is currently known as the most secure Iranian messenger with more than 2 million active users.

Which platforms is iGap published on?
iGap messenger is published on Android, iOS, Windows, Linux, and Web-client.

Can I make a voice call/video call in iGap?
You can make voice calls in iGap for free. Just touch the phone icon on top of the chatroom or the contact’s profile.
To make a video call you must install iGap+.
Just touch the camera icon in the contact’s profile or contacts list.

How to edit a message after sending it in iGap?
Select the message and select “edit”.

How to add/delete a contact in iGap?
Go to Contacts and select “Add Contact”.For unknown users who sent you messages, you can use “Add Contact” on top of the chat or in the opponent’s profile.
To delete a contact, touch and hold the contact, then touch the tick icon which appears on top.

How to share the location in iGap?
Touch the Attach icon, then select the “Location”. Wait for your location to be detected and send it.

Is it possible to block/unblock users in iGap?
Go to his/her profile and select “block” in the menu.
Go to the user’s profile and select “unblock” in the menu.
You can also go to the “List of Blocked Users” in the “Privacy and Security” section of Settings.

What happens if I block a user in iGap?
You will not receive any messages from the user anymore.

What happens if a user blocks me in iGap?
The user will not receive any messages from you anymore.

Is it possible to edit a contact in iGap?
You can edit a contact’s information in his/her profile.

Is it possible to invite friends to iGap?
To invite your friends to iGap, open the application menu and select “Invite Friends”. iGap invitation link could be sent in different ways.

Is it possible to mute private chats in iGap?
You can mute any user, channel, or group in his/her/its profile.

How to change theme color in iGap?
If you go to “iGap Theme Color” section in settings, you will find 28 color schemes by default. You can also customize your own.

Is it possible to block voice calls and video calls in iGap?
You can block voice calls and video calls in “Privacy and Security” section.

Is it possible to store the data in SD card?
You can change your storing destination in “Storage” section.

Is there any limit to the size of files in iGap?
There is no limit to the size of downloading and uploading files in iGap.

How to deactivate automatic media download?
To deactivate automatic media download, go to “Multimedia” section in Settings.

How to save downloaded media in the gallery?
Touch the media and select “save to gallery” from the menu.

Is there any limit for the format of files in iGap?
There is no limit for the format of sending and receiving files in iGap.

How to change the font size in iGap?
Go to “Chatroom” section in Settings.

Which languages does iGap support?
Persian, English, and Arabic.

How to sign up and log in iGap?

  1. Install the app.
  2. Put your phone number.
  3. Put the verification code.

Who will notice that I signed up in iGap?
After you sign up in iGap, a message from the app will be sent to your contacts who are also iGap members.

Can I deactivate my iGap temporarily?
To deactivate iGap temporarily, select “Log Out” at the end of the menu.

What does “synchronized between all devices” mean?
It means that a user can access his/her account on different platforms and through different devices.

Is there any limit for the capacity of iGap cloud-based storage?
The capacity of iGap cloud-based storage has no limits.

What is the activation code?
To sign up or log in iGap, you are asked to put your phone number. After putting the phone number, you will receive a code from iGap servers which completes your sign up or log in process.
If you are signing up you will receive the code in SMS, but if you are logging in you will receive the code on your primary device.

I don’t receive the activation code.

  1. You may not be connected to the internet.
  2. Your phone may be in a low-signal-strength zone.
  3. You put a wrong number.
  4. There may be a disorder in the SMS system: In this case, exit the app and attempt to sign up/ log in again so that a new code will be sent.

What is an unofficial version of iGap?
Any programmer or developer can access the iGap open-source codes and create his/her own version including customized changes.

Can I use iGap open-source codes for free?
All the codes are available for public access and under AGPL license.

How to deliver my reports and ideas to iGap?

  1. Got to Support.
  2. Go to the Settings in the application.

What is username?
A username or ID is a unique code which belongs to a unique user. You can search and contact other users by username.

How to make a username in iGap?
Enter your profile and put your username (5 to 32 characters).
Remember that the username cannot be taken or duplicate.

Is it possible to change or delete the username in iGap?
You can change or delete your username in your profile.

Is it possible to text message a user in iGap without having his/her number?
You can text message any iGap user by his/her username.

Is it possible to transfer my username to another user in iGap?
There is no possibility of transferring username to another in iGap.

Can I change the phone number of my account?
It is not possible to change the phone number of an account in iGap.

What happens to my account, if I delete the application?
Your account will be secured and you can use it once you log in.

What is Two-Step Verification?
Two-Step Verification includes setting a second password for your account. After activating Two-Step Verification, any time you attempt to log in from a new device, you will require to put your second password either.
To activate Two-Step Verification, go to “Privacy and Security” section in Settings.

How to delete your account in iGap?
Go to Settings and open the menu, then Select “Delete Account”.

Is it possible to retrieve information after deleting an account?
After deleting the account, all the user’s information will be deleted and not possible to retrieve.

How does “Self-Destruct” work?
By default, if a user does not use his/her account for 1 year, the account will be deleted automatically. By the way, the duration of Self-Destruct is variable in Settings.

How secure is iGap?
According to the producers, two AES keys (AES256) are used in iGap to encrypt symmetrically. The first is for the client-based and the second one is for the server-based (sent from server to the client); the user can create a random code by combining these two keys and send it to the server, the server transmits all this user’s messages with the forwarded key afterward.

Can I set a passcode lock for iGap application?
Go to “Privacy and Security” section then select “PassCode”.

Who can see my profile picture in iGap?
You can set who can see your profile picture in “Privacy and Security” section of Settings.

Who can see me in “People Nearby”?
If you activate “People Nearby”, all the users who also activated the feature, can see you, but if you don’t, no one can see you.

Who can I see in “People Nearby”?
If you activate “People Nearby”, you can see all the users who also activated the feature, but if you don’t, you cannot see any user.

Which accesses can I not give to iGap?
For the best function and using iGap services at the highest level, you should give all accesses to iGap, but you can take any access from iGap.

Who can see my phone number in iGap?
Only those users who already have your number.

Is it possible to hide your last activity in iGap?
You can hide your last activity from any user in “Privacy and Security” section in Settings.

How can I see my active sessions in iGap?
Go to “Current Session” to check your active sessions.

Who can invite me to a group/channel in iGap?
You can set who can invite you to a group/channel in “Privacy and Security” section
in Settings.

Is it possible to make a private group public and vice versa?
You can change the status of a group in its profile Settings.

Is it possible to make a private channel public and vice versa?
You can change the status of the channel in its profile Settings.

Is there any limit to the number of admins in a group/channel?
There is no limit to the number of admins in a group/channel.

Is it possible to report a violation in a group/channel in iGap?
You should go to the group/channel profile and select “report”.

How many members can a group have in iGap?
5 thousand members.

In case the group/channel’s owner deletes his/her account, what happens to the group/channel?
Private ones will be deleted too, but public ones will continue.

Is it possible to pay bills in iGap?
You can go to “Financial services” and pay your bills. You must put your bill ID and payment ID or use the barcode scanner.

Is it possible to pay for driving tickets in iGap?
You can go to “Financial services” and pay for your driving tickets. You must put your bill ID and payment ID.

Is it possible to top up SIM cards in iGap?
There is a feature to top up SIM cards in “Financial Services”.

Is it possible to inquire the debt of MCI subscribers in iGap?
You can enquire the final-term and mid-term debt of MCI users in “Financial Services” by filling the subscriber’s phone number.

Is it possible to inquire the debt of home phones in iGap?
You can enquire the final-term and mid-term debt of home phones in “Financial Services” by filling the phone number.

What is Digital Wallet (PayGear)?
In iGap, you can use Digital Wallet to carry out some daily financial jobs such as paying for the taxi, shopping, and …

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